TRAI proposes Rs. 500 per SMS/Call penalty on sending unsolicited SMS or calls
And this penalty of Rs. 500 will apply on every SMS that the marketer sends and after the limit of 10 SMS is crossed, TRAI will disconnect the telecom resources of the marketer.
Any consumer who wishes to register a complaint against unsolicited SMS or call has to send SMS in the following format:
COMP TEL NO XXXXXXXXXX; dd/mm/yy; Time in hh:mm; short description of Unsolicited Commercial Communication” to 1909, where XXXXXXXXXX – is the telephone number or header of the SMS, from which the UCC has originated.