TRAI rolls out new regulations for Consumer Protection
Secondly, the telecom consumers complaint redressal regulation. The purpose of this regulation is put an end to the consumers’ harassment while complaining against telcos. It rules out that every telecom company should set up a complaint centre which should be accessible from 8:00 A.M. to 12:00 P.M. on all days of the week. It has ruled out that the consumer care number should be toll free. There should also be a general information number to provide the consumer information, apart from the consumer care number.
These regulations will come in effect from 21st February 2012.
We hope that the new TRAI regulations will make it easier to select a good plan and make one’s mobile usage more economical.
Tell us what you think about the new regulations. Do you think they will make any difference? Well, we certainly expect so.