Add MobiGyaan as a preferred source on GoogleAmazon India has announced a major expansion of its health and insurance benefits for delivery associates across its last-mile logistics network in the country. The updated welfare program will cover nearly 90,000 delivery associates and forms part of Amazon’s recently announced investment of over ₹2,800 crore (approximately $300 million) focused on associate safety, health, financial well-being, and logistics expansion.
The investment is also aligned with Amazon’s broader commitment to invest more than $35 billion in India by 2030 across areas including AI-led digitization, logistics growth, exports, and job creation.
Expanded Health & Insurance Benefits
Amazon says the revised benefits package is designed to provide stronger medical coverage, financial protection, and healthcare accessibility for delivery associates and their families.
Key benefits include:
- Mediclaim coverage increased up to ₹1.5 lakh
- OPD (Outpatient Department) coverage up to ₹10,000
- Group Personal Accident insurance increased up to ₹10 lakh
- Coverage extended to associates and up to three family members annually
- Unlimited multilingual virtual doctor consultations
- Two free physical OPD visits per family every year
- Discounts on diagnostics, pharmacy, dental, and eye care services
- Access to preventive healthcare and fitness tools
To strengthen preventive healthcare access, Amazon has partnered with a third-party insurer to conduct nationwide health camps across delivery stations. These camps began in March across metro and Tier II cities and include services such as:
- General physician consultations
- Eye examinations
- Dental check-ups
- BMI and wellness assessments
- Heat-risk identification screenings
Associates can access these services using government-issued identity proof.
Project Ashray Expansion
Amazon also announced the expansion of Project Ashray, its initiative focused on improving working conditions for delivery associates.
The Ashray centers provide:
- Air-conditioned rest spaces
- Drinking water and electrolytes
- Washrooms
- Charging stations
- First-aid facilities
The company currently operates 100 Ashray centers and plans to expand the network to 250 centers during 2026, including 50 new centers opening by the end of May.
Amazon noted that these facilities are accessible to delivery workers from any company, not just Amazon delivery associates.
Emergency & Road Safety Initiatives
Delivery associates also receive access to:
- 24/7 emergency assistance
- Basic and advanced ambulance support
- Coverage across more than 730 Indian cities through Dial 4242 partnerships
The company additionally highlighted several preventive safety initiatives, including:
- Mandatory pre-trip vehicle inspections
- Real-time weather alerts
- Defensive driving training during monsoon conditions
- Additional rest interventions during extreme heat
During National Road Safety Month, Amazon conducted training programs for delivery associates and logistics partners focused on:
- Helmet and seatbelt compliance
- Speed management
- Distraction prevention
- Emergency preparedness
Education & Inclusive Workplace Support
Amazon also reiterated its ongoing investments in education and workplace inclusivity initiatives.
These include:
- Pratidhi Scholarship program supporting higher education for children of delivery associates
- Menstrual leave policies
- Daycare facilities for working mothers
- Onsite medical and rest facilities
- Sanitary pad dispensing machines
- Upskilling opportunities for internal career growth
According to Amazon, these initiatives are aimed at improving long-term well-being, safety, and career support for its growing logistics workforce across India.
Salim Memon, Director – Operations, Amazon India, said, “As we continue to invest in our operations network, infrastructure, and frontline workforce across India, the safety and wellbeing of our delivery associates remain a top priority. We have expanded insurance coverage across OPD, hospitalization, and accident benefits to provide more comprehensive support, and are also rolling out nationwide health camps offering free check-ups and preventive care. These initiatives are part of our recent ₹2,800 crore investment to further strengthen associate well-being and scale our operations infrastructure across the country.”
