To Improve the GSM services of Gujarat Circle and provide prompt services to customers. BSNL Gujarat CMTS has launched Mobile Contact Center which provides Online booking of complaints through SMS, Email, Web and Fax. For details visit http://gujarat.bsnl.co.in/Main/mobile.aspx link and popularize this service to others to save the time for booking the complaint.
They have also enabled voice recording facility when call queue to call center is more than 50 calls , where the customer can record their problems in IVR than the customer is contacted by Outbound Team of BSNL callcenter and complaint is booked.The above said website is also used to download GPRS and MMS seetings for BSNL mobile users in West Zone.