A new feature by LG Electronics will be available for users worldwide called the remote customer care services, which includes a pre-loaded Remote Call application and the LG FOTA (Firmware Over-the-Air) system. This feature will offer remote maintenance services as a way to diagnose software problems and to distribute software upgrades direct to customers’ phones.
LG’s remote call services will be available on premium Optimus smartphones, including the LG Optimus 2X, the LG Optimus Black and the LG Optimus 3D. With the pre-loaded Remote Call application, users can diagnose their phone’s problems without having to visit a repair shop. Once registered, LG CIC agents will be able to wirelessly access the owner’s Optimus smartphone. For security purposes, LG technical staff will not be able to access any personal information – including emails, messages, calendars or pictures – without the users’ consent. Using the LG FOTA system and pre-loaded FOTA application, owners will also receive regular alerts of the most current updates.
“Convenience is what LG is about and remote call services fit our brand character perfectly,” said Dr. Jong-seok Park, President and CEO of LG Electronics Mobile Communications Company. “LG is leading the way in virtual services and follow-up care for our customers everywhere. Being there for customers from A to Z is a key priority for us.”