However, some of the usage habits of users living in metro cities are changing, and this is in sharp contrast to people living in villages and other rural areas. While a rural person would prefer having a phone with a longer battery life, thanks to longer power cuts, one living in an urban setup or in a metro city would want a better looking phone which is high on features.
Study says that the margin with global brands is the lowest and it also remains the most demanded with the metro consumers. With the Indian brands it’s a 50 – 50 split between higher margins and higher demand with consumers. Non-branded phones, although are the most profitable to sell for shopkeepers, aren’t really popular with metro consumers since there are no after sales services and durability is an issue too.
Many of the users surveyed bought their handsets based on the recommendation of a friend or someone known to them or based on self knowledge and research. Also about 21% of them would go with a handset which has a higher warranty period. If users are satisfied with their handset and the services provided they would wholeheartedly recommend it to the people known. 70% of them would even buy the same brand again, if satisfied.
The study also reveals that a large number of urban users prefer a global brand over an Indian or a locally manufactured brand. Also 42% of them would prefer to buy a brand new handset rather than going with a used model.
According to Mr. Arun Gupta, Director-Business Development, MediaTek India Technology, “The study was aimed at identifying the latest trends in mobile buying and how does the consumer have a say in such changes. Consumers are increasingly being aware of the latest models in the market and demand for more features and better looking handsets at a relatively lesser price. Usage patterns of a metro user are very different from that of a person living in a village. They are less likely to compromise on looks or functionality for price.”