Add MobiGyaan as a preferred source on GoogleMakeMyTrip has officially announced a major upgrade to its AI-powered travel assistant, introducing Myra AI 2.0 with end-to-end conversational booking support. The upgraded system allows users to complete the entire travel journey – from search and trip planning to booking confirmation and payments – entirely within a single conversational interface. The company says the updated assistant also introduces full voice-based booking support, enabling users to interact naturally through speech across the entire booking process.
Myra AI 2.0: Unified Conversational Travel Booking
According to MakeMyTrip, Myra AI 2.0 is designed to eliminate the need for switching between screens, filters, apps, or external verification tools during trip planning.
The assistant can now handle:
- Natural language travel queries
- Complex multi-step travel planning
- Real-time travel guidance
- Document uploads
- Integrated payments
- Voice-based search and booking
The company says the system supports advanced travel constraints such as:
- Accessibility requirements
- Family travel preferences
- Connecting room requests
- Dietary requirements
- Visa and transit rule checks
Example scenarios shared by the company include:
- Family trips requiring vegetarian meals, ramp access, and connected hotel rooms
- International itineraries involving visa verification for adults and children during multi-country travel
Six Major New Features Added
1. End-to-End Voice Booking
One of the biggest upgrades is complete voice-driven booking support.
Myra AI now supports voice interaction in:
- English
- Hindi
- Tamil
- Telugu
- Marathi
- Bengali
- Kannada
- Malayalam
The system also supports:
- Barge-in conversations
- Voice search
- Voice-based selection
- Voice-driven payment flow
2. Smarter Autocomplete Suggestions
The assistant now provides context-aware autocomplete suggestions while users type, helping refine travel intent faster and reducing manual input.
3. Tap-based preference selection
Myra AI introduces structured tap-based interactions for:
- Seat selection
- Traveller information
- Room preferences
- Other booking customizations
MakeMyTrip says this reduces friction during critical booking steps.
4. Integrated Payment Support
Users can now complete transactions directly inside the conversational interface without leaving the booking flow.
The company says this creates a complete:
- Search-to-payment
- Planning-to-confirmation
- Single-screen conversational experience
5. Multimodal Input Support
The upgraded assistant now supports:
- Images
- Documents
- File uploads
The first live implementation is passport OCR support, allowing users to upload passports and automatically extract traveller details for bookings.
6. Contextual Mid-Booking Queries
Users can now ask contextual questions during the booking process without losing progress.
Examples include:
- Asking about baggage allowance for a selected flight
- Clarifying hotel amenities
- Checking cancellation policies
- Comparing transport options mid-flow
The assistant maintains the booking context without requiring users to restart searches.
Voice-First Adoption Trends
MakeMyTrip also shared several usage insights based on Myra AI adoption.
According to the company:
- Myra AI handles around 3 million conversations per quarter
- Over 45% of usage comes from Tier-2 and smaller cities
- Voice usage is 50% higher in non-metro regions
- 70% of voice interactions happen in Hinglish
- Voice queries tend to be 40% longer and more detailed than text-based searches
The company says conversational booking flows also show:
- Around 10% higher conversion rates compared to traditional filter-based booking interfaces
Built for Conversational Travel Planning
MakeMyTrip says the goal behind Myra AI 2.0 is to simplify complex travel planning into a more human-like interaction model that combines:
- Voice
- Text
- Touch interactions
- AI assistance
- Real-time contextual understanding
The company adds that the system is designed to support both simple bookings and highly personalized multi-step travel planning workflows.
Rajesh Magow, Co-Founder and Group CEO, MakeMyTrip, said, “Travel sits at the intersection of real-time data, where prices and inventory changes are dynamic in nature, and high personal variance, where the same query can mean very different things depending on who is asking and why. Myra is built to understand both layers, the live inventory and the human context, and to personalize based on both. The Agentic AI flows inside Myra are now completing complex multi-step bookings end-to-end, including international flight and hotel reservations, categories considered the hardest to automate conversationally.”
Availability
MakeMyTrip says the upgraded version of Myra AI 2.0 is currently rolling out in phases for users.
