With Oppo striving to achieve customer satisfaction, the company has launched the new After Sales-Service Policy for its customers in India.
Oppo has announced the launch of the After Sales-Service Policy for its new customers purchasing Oppo handsets in India. Under the policy, all the handsets purchased from December 15 onwards would have a 2 years’ service warranty, which includes a 1 year extended warranty, and can be services at any OPPO service centre in India.
Interestingly, as per the After Sales-Service Policy any new OPPO handset that develops functional defect within the first 30 days of purchase will be termed as ‘Dead after Purchase’ and would be replaced immediately. The package includes an added focus on service performance, quality, understanding the customer and proactive communication to address any query or call for support.
Commenting about the After Sales-Service Policy, OPPO said, “Any new OPPO handset that develops functional defect within the first 30 days of purchase will be termed, as ‘Dead after Purchase’ and handset will be replaced automatically. If the device comes up with any performance fault listed in the Schedule “Performance Failure Table” during first two years of purchase, customers can get service under warranty or maintenance. The accessories such as charger, data cable, headset and battery (including internal battery) come with 6-month warranty.”