TRAI mandates telecom operators to test quality of data services, meet QoS benchmarks

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India’s telecom watchdog, the Telecom Regulatory Authority of India (TRAI) has announced the release of the ‘The Standards of Quality of Service for Wireless Data Services Regulations, 2012’.

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As per the Standards of Quality of Service for Wireless Data Services Regulations, 2012, mobile operators will have to mandatorily set up a test set up comprising of servers and test probes to cover the entire geographical area of coverage of different data services in the licensed service area.


This has been done to ensure that mobile operators meet quality of service benchmarks for wireless data and the mobile data consumers enjoy good service from the operator.
 
All the service providers will be required to meet the Quality of Service benchmarks for the wireless data services in respect of parameters which include:
 
  • Provision or activation of Data Services
  • Successful data transmission download/upload attempts from a test server
  • Minimum download speed from a test server covering all tariff plans
  • Latency for data services from a test server
  • Data Drop rate and more.

The operators are also mandated to publish the details of all data services offered, along with their tariff, clearly indicating the cities and towns where such data services and tariff plans are applicable on their website.
 
Also, they are not allowed to provide any new data service or modify the existing data plans or tariff without publishing it on their website.

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