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Virgin Mobile topped user satisfaction

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Virgin Mobile topped user satisfaction in the year 2008. Out of 11 telecom operators only 5 could meet 90% quality benchmark set by TRAI.

Virgin Mobile topped pre sales and sales parameter. BPL and MTNL topped network performance. BSNL topped the VAS parameter. The billing integrity parameter place was shared by Virgin, Vodafone, BSNL and Reliance.

However, in the customer care parameter, none of the 11 service providers could get past the 90 percent benchmark.

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