Vodafone launches ‘Customer Experience Center’ for Enterprise customers

Vodafone has launched its first ever Customer Experience Center (CEC) for business customers in Mumbai. The center is an engagement facility designed to enable business customers to explore Vodafone’s communication solutions.

The Vodafone CEC is located at the corporate office of Vodafone Business Services in Mumbai,  is spread over an area of 2,500 sq.ft and includes a suite of Total Communication Solutions comprising of Wireline and Mobility offerings.

At the CEC, a customer is taken on a journey by a dedicated Vodafone CEC Manager who guides them through the different sections identifying their business challenges and recommends communication solutions best suited to their business.

  • The tour starts with a discussion on the customers’ business concerns and identification of their communication needs.
  • One of the many highlights of the CEC journey is the live interaction with the Vodafone Network Operating Center (NOC) housed in Pune. Through a big screen the customers can talk with the NOC team and understand what keeps their network running.
  • This is followed by an overview to the Solutions Zone where customers can experience a live demo of Vodafone Business Services that includes Enterprise Mobility, Wireline Solutions, Machine to Machine Solutions and more.
  • Towards the end of the journey, they are guided to a futuristic Multi-Touch Desk where they can explore all that they have seen on an interactive screen.  This touch screen table top actually helps customers in bringing alive the experience.

Vodafone CEC will be officially opened for its business customers from June 2012.