Vodafone launches ‘Customer Experience Center’ for Enterprise customers
The Vodafone CEC is located at the corporate office of Vodafone Business Services in Mumbai, is spread over an area of 2,500 sq.ft and includes a suite of Total Communication Solutions comprising of Wireline and Mobility offerings.
- The tour starts with a discussion on the customers’ business concerns and identification of their communication needs.
- One of the many highlights of the CEC journey is the live interaction with the Vodafone Network Operating Center (NOC) housed in Pune. Through a big screen the customers can talk with the NOC team and understand what keeps their network running.
- This is followed by an overview to the Solutions Zone where customers can experience a live demo of Vodafone Business Services that includes Enterprise Mobility, Wireline Solutions, Machine to Machine Solutions and more.
- Towards the end of the journey, they are guided to a futuristic Multi-Touch Desk where they can explore all that they have seen on an interactive screen. This touch screen table top actually helps customers in bringing alive the experience.
Vodafone CEC will be officially opened for its business customers from June 2012.