Airtel has introduced an innovative service – My Airtel My Offer, that empowers its Prepaid mobile users to choose a product or service most suited to them.
My Airtel My Offer is an informative service platform that will assist the Airtel Prepaid user to choose the best available product/service across tariff packages, recharge denominations, validity periods, value-added service and any other local promotional offer currently available on the Airtel network. The products and offers have been customised to meet the requirements of Airtel customers basis their past usage behaviors.
Today mobile customers are presented with multiple packages and offers, each having their own value propositions. Hence this facility allows the customer to choose from the best of offers from Airtel, cutting away from the clutter of offers/services available in the market.
To avail this service, Airtel Prepaid customers can dial a toll free number – 12131 from their mobile. The IVR also has the capability to provide the caller with the option of choosing their local language while interacting with the IVR. This facility is not available while a customer is roaming. The service is currently launched on IVR and soon will be available through SMS & USSD (Unstructured Supplementary Service Data) as well.