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Got a unsolicited Call or SMS even after registering with NDNC? Register a complaint

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trai-ndncYou got yourself registered with your preference in NCPR, got the confirmation as well, but still got a call or a SMS; you can register the complaint for the same.

If you receive any unsolicited call or SMS even after seven days of registering of your telephone number in the NCPR, you may register a complaint. The procedure for the same is as follows:

You can register your complaint by the same way you got yourself registered i.e. By dialing the toll free number 1909 or By Sending an SMS to 1909

But before that you have to call or SMS from the same number, you got a call or SMS on, and also within three days of such call & SMS.

By dialing 1909
You may opt for Customer Care Executive or the IVRS system in place. If you opt for Customer Care Executive, you need to provide the details of the unsolicited call or SMS to the customer care executive including the particulars of the telemarketer, the telephone number from which the unsolicited call or SMS originated, the date and time of the unsolicited call or SMS and also the brief description of such call or SMS. Then, the customer care executive will register the customer complaint and acknowledge the complaint by providing a unique complaint number. In case you opt for IVRS system, just follow the simple instructions for registering complaint. For future reference you need to save that number .Your complaint would take atmost 7 days to get processed and you will informed about it.

By sending a SMS TO 1909
You can also register a complaint of unsolicited call or SMS by sending SMS to 1909 in the specified format given below:

“COMP TEL NO XXXXXXXXXX, dd/mm/yy, Time hh:mm”

Where XXXXXXXXXX – is the telephone number or header of the SMS, as the case may be, from which the unsolicited call or SMS has originated. The complaint will be registered and acknowledged by the access provider by sending a unique complaint number through SMS. For future reference you need to save that number .Your complaint would take atmost 7 days to get processed and you will informed about it.

Also Read :
How to STOP pesky calls and SMSes
How to change your Registered Preference [NDNC]

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