High Court uphold compensation for call drops; Telecos to appeal in Supreme Court

The telecom operators had decided to ignore the TRAI directive for compensation on call drops till court orders are received. Now the High Court seems to have ruled against them.


The Delhi High Court upheld the Telecom Regulatory Authority of India (TRAI) orders directing the telecom operators to compensate users for call drops. The judgement by Chief Justice G Rohini and Justice Jayant Nath indicates that the compensation would come into effect immediately. The court has also allowed the TRAI to take stringent action against operators who do not comply with the directives.

Meanwhile the Cellular Operators Association of India (COAI) expressed their disappointment over the court ruling and are already exploring means to challenge the order in the Supreme Court. The telecom operators had refused to pay compensation unless directed to do so by the court.

Speaking about the order, Rajan Mathews, Director General, COAI, said, “We’re disappointed with the order, we will have to see the details of the order to take a call on filing an appeal. As of today, we have to begin paying up for call drops.