TRAI issues direction on guidelines on ‘Blackout’ Days
We know that certain guidelines are already in place as per which the number of blackout days shall not exceed five in a calendar year and no alteration in any such date is allowed after the package is subscribed to by the consumer.
- The charges for calls or SMSs on ‘blackout’ days shall not exceed the rate in the tariff plan in which the consumer is enrolled;
- Consumers shall be given intimation prior to start of every “blackout” day and the date/occasion of the “blackout” day shall also be intimated; and
- List of blackout days applicable for the calendar year shall be displayed on the website of service providers, before start of every calendar year and shall be published, service area wise, along with the tariff plans of the service provider, every six months.
We hope that these directions on guidelines helps mobile phone users have a clear knowledge of what their rights are and if their service providers is abiding by the rules or not.