TRAI to launch MyCall crowd-sourced call quality rating app

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With service quality becoming a major issue for telecom subscribers across the country, TRAI is prepping to launch the MyCall quality-rating app.

TRAI to launch MyCall crowd-sourced call quality rating app

Telecom Regulatory Authority of India (TRAI) ​Chairman, RS Sharma, revealed that the telecom regulator would soon launch the MyCall app to measure call quality after each call. The regulator believes that this move could help reduce call drop rate and enhance the quality of services for consumers.

The MyCall app is said to work on a crowd sourcing platform where users will be able to choose the number of calls they want to rate. The rating would be on a five-star scale, with one star being poor quality and five stars being excellent quality. Interestingly, the app would assess the call on various parameters including whether it was made indoors or outdoors.

Speaking about the initiative, RS Sharma, Chairman, TRAI, said, “We’ll launch the MyCall app by the month end, we’re leveraging crowd sourcing as we want the consumers to assess the quality of the call. India has ​1.2 billion mobile phone users and even if a small part of them can provide us feedback, it will be good data.

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4 Comments on "TRAI to launch MyCall crowd-sourced call quality rating app"

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Kapil Semwal
Kapil Semwal
Even after several warnings to service providers, yet there are call drops and call blanks on dial every single day, till date, in Mumbai suburbs. 4G services are like worst than 3G. During the calls, network fluctuates and then no data services. I believe, when our PM Modi Ji is making effort to make our country, India, clean not just from garbage but also from corruptions at these points, giants like Airtel, Vodafone, Jio, Idea are yet gulping every drop of corruption drop by drop. “We customers do not gifts or bouquet or special services… we just need Service for… Read more »
Rahul Kashyap
Rahul Kashyap

That’s a great move from TRAI

Liu Min Han
Liu Min Han

Good move by TRAI

VISHAL GAJANAN GIRI
VISHAL GAJANAN GIRI

Extremely good decision from TRAI, not only they can monitor the call drops but also the networks on which this is happening and helpful in solving the problems as well!!

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